SHIPPING POLICY
DELIVERY METHODS
1.1 In general
Unless otherwise stated, "delivery" means the first delivery following a purchase.
Laure Victoria Gaury will cover the shipping and insurance costs for this first delivery. Returns, subsequent deliveries, or subsequent deliveries after adjustments or repairs are the customer's responsibility.
Laure Victoria Gaury will only ship the purchased product after receiving payment or confirmation of payment in accordance with art. 1.3. and 1.4. of the general conditions.
Purchases on the Laure Victoria Gaury website are shipped worldwide.
Laure Victoria Gaury uses reputable shipping companies to ship valuable products. Depending on the delivery location, purchased products are shipped by the following companies:
among others: Fed-Ex, UPS, DHL or La Poste.
DELIVERY TIMES
1.2 Calculation of the time limit
The estimated delivery time depends on the delivery location and the nature of the product.
The delivery time is purely indicative and no rights can be derived from it.
The estimated delivery time is indicated in the quote and - if applicable - confirmed
in the order confirmation sent to the customer.
Shipping between 2 and 10 working days for items in stock:
Laure Victoria Gaury strives to deliver or have the purchased product delivered as quickly as possible.
As a general rule, the customer should allow for a delivery time of 2 to a maximum of 10 working days. In most cases, a maximum of 8 working days within Europe and a maximum of 10 working days outside Europe, from receipt of payment to Laure Victoria Gaury's account.
As a general rule, the customer must take into account a maximum delivery time of 4 weeks for a pre-ordered item, while it is being produced.
The customer will be informed of the exact delivery time upon receipt of payment.
DELIVERY DELAYS
Customer service strives to notify the customer by mail and/or telephone.
delays within 48 hours.
Our team strives to ensure excellent delivery times.
However, although we work with reputable delivery partners (FedEx, UPS, DHL, etc.), Laure Victoria Gaury can only control the "one-off" dispatch of a parcel.
A delivery delay can always occur and is therefore beyond our control.
No company in the world can guarantee 100% on-time delivery. This is because we depend on people, regulations, weather events, and government decisions.
so that cases of force majeure may occur.
Force majeure events include, but are not limited to, war, revolution, terrorist attacks, natural disasters, strikes, epidemics, pandemics, measures taken by local and border authorities, and other similar events, as well as any event beyond our control that renders Laure Victoria Gaury partially or totally unable to fulfill its obligations. This does not entitle the customer to financial compensation or order cancellation.
Therefore, a delivery delay does not entitle the holder to financial compensation.
or to the cancellation of the order.
In the exceptional case of non-delivery or loss of a package, Laure Victoria Gaury will make every effort to minimize any inconvenience caused. As our carriers are external partners, the customer acknowledges that Laure Victoria Gaury is not primarily responsible for such an exceptional event. Consequently, the customer is fully informed and understands that Laure Victoria Gaury will not yield to unreasonable behavior or legal threats that would require corrective action from Laure Victoria Gaury beyond its liability as described above.
If Laure Victoria Gaury is unable to deliver on time, Laure Victoria Gaury will inform
will contact the customer as soon as possible and agree on a new, reasonable delivery date.
given the circumstances.